Data Deletion Request

AquaSync respects your right to request deletion of your personal information from our platform. This page explains how to submit a data deletion request, what will be deleted, and what we may be required to retain.

How to Request Deletion

To request deletion of your account and associated personal data, please send an email to:

• Email: manthanjaiswal902@gmail.com
• Subject line: AquaSync Data Deletion Request

Your request should include the following information to help us locate and verify your account:

• Full name
• Email address associated with the account
• Phone number associated with the account
• Organization, pool, hostel, or business name (if applicable)
• Any other details that may help us identify your account

Do not include passwords or authentication credentials in your request.

What Happens After Your Request

Once we receive a valid deletion request, AquaSync will:

1. Acknowledge receipt of your request within a reasonable timeframe.
2. Verify your identity and account ownership where reasonably necessary to prevent unauthorized deletion.
3. Review the request in accordance with our data deletion procedures.
4. Delete or anonymize eligible personal information from our active systems.
5. Retain information only where legally, contractually, or operationally required (see below).
6. Confirm completion of the deletion where appropriate.

Data That May Be Deleted

Depending on the scope of your account and request, the following categories of data may be deleted or anonymized:

• Account information (name, email, phone, role)
• Profile and login credentials
• Organization, pool, hostel, or business information you created
• Member or customer records associated with your account, subject to applicable considerations
• Application preferences and settings
• Notification and message history associated with your account
• Connected third-party integration credentials (such as WhatsApp configuration) stored on your behalf

Data That May Be Retained

Certain information may need to be retained after your deletion request for the following reasons:

• Legal obligations: Records required by applicable law, such as financial or tax records, may be retained for the duration required by law.
• Billing and payment records: Transaction records and payment histories may be retained for accounting and audit purposes.
• Fraud and security prevention: Anonymized or limited data may be retained to prevent fraud, abuse, or security incidents.
• Dispute resolution: Records relevant to active or potential disputes may be retained until resolution.
• Legitimate operational requirements: Aggregate or anonymized data that no longer identifies you may be retained for operational analysis.

Meta / WhatsApp Integration

If you connected AquaSync to the Meta WhatsApp Cloud API as part of your account, any stored API credentials or configuration data for that integration will be included in your deletion request. However, data stored directly with Meta or WhatsApp is governed by WhatsApp’s Privacy Policy and must be managed separately through Meta.

Contact

For data deletion requests or questions about your personal data, please contact us at:

• Email: manthanjaiswal902@gmail.com
• Phone: +91 8125629601
• Location: Hyderabad, Telangana, India